Refund policy

At Al Anfar Perfumes, we are committed to providing premium-quality fragrances and an exceptional customer experience. To ensure fairness for all customers while maintaining product integrity, the following policy applies to purchases made through Al Anfar Perfumes retail stores and official sales channels, unless otherwise stated.

1. 7-Day Swap Guarantee (Selected Perfumes Only)

Selected perfumes are covered under our 7-Day Swap Guarantee.

If you are not completely satisfied with your fragrance, you may exchange it for another eligible perfume within seven (7) calendar days.

  • For in-store purchases: The exchange period begins from the purchase date.
  • For online orders: The exchange period begins from the delivery date.

Perfumes priced below AED 100 are excluded from the 7-Day Swap Guarantee and are governed by the same-day exchange terms stated in Section 2.

Conditions

  • The perfume may be opened and tested only to the extent reasonably necessary to evaluate the fragrance.
  • Products that have been used beyond what is reasonably necessary to test the fragrance are not eligible for discretionary exchange.
  • The original bottle, cap, box, and included accessories must be returned in good condition for discretionary exchanges.
  • Discretionary exchanges are available once per purchase only.
  • A replacement perfume cannot be exchanged or returned again for change-of-mind or fragrance-preference reasons. This does not affect any rights relating to a replacement product that is damaged, defective, incorrect, or otherwise protected under applicable UAE law.
  • If exchanging for a higher-priced perfume, the customer must pay the price difference.
  • If exchanging for a lower-priced perfume, the difference will not be refunded or credited.
  • Proof of purchase is required.
  • Eligible perfumes will be clearly identified in-store before purchase or on the relevant online product page before checkout.

2. Perfumes Priced Below AED 100

Perfumes priced below AED 100 are not eligible for the 7-Day Swap Guarantee.

In-store purchases

Perfumes below AED 100 are eligible for same-day exchange only.

Conditions:

  • The exchange request must be made on the same day as the purchase.
  • The exchange must be completed at the same Al Anfar Perfumes store where the product was purchased.
  • After the purchase date, these items are not eligible for discretionary exchange, return, or refund.

Online purchases

Online purchases below AED 100 are not eligible for discretionary change-of-mind exchange.

This does not affect any customer rights relating to products that are damaged, defective, incomplete, incorrect, misdescribed, or otherwise protected under applicable UAE law.

3. In-Store Exchange Process

Discretionary exchanges under Sections 1 and 2 must be completed in person at an Al Anfar Perfumes retail store.

Exchange requests for change-of-mind purposes cannot be processed through courier or delivery services.

Claims relating to damaged, defective, leaking, incomplete, or incorrect delivered products may be handled remotely through our Customer Care team in accordance with Section 5.

4. Sale, Promotional & Clearance Items

Sale, discounted, promotional, clearance, and giveaway items are not eligible for discretionary exchange, return, or refund.

This limitation does not affect customer rights where a product is damaged, defective, incorrect, misdescribed, or otherwise protected under applicable UAE law.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, leaking, incomplete, incorrect, or not as described, please notify us within 48 hours where possible so we can investigate promptly.

This notification period does not limit any rights available to you under applicable UAE law.

Please provide:

  • Proof of purchase.
  • Clear photographs or a short video showing the product and packaging.

Subject to applicable UAE law, the customer may choose between returning the product for a refund, replacing it, or repairing it where appropriate, without charge.

6. Refund Policy

Refunds are not provided for:

  • Change of mind.
  • Personal fragrance preference.
  • Opened or used products that are not defective.

Refunds will only be provided:

  • Where required under applicable UAE law; or
  • If an order cannot be fulfilled by Al Anfar Perfumes.

Approved refunds will be initiated to the original payment method within 5–10 business days after approval. Additional processing time may be required by the customer's bank or payment provider.

7. General Conditions

  • For discretionary exchanges under Sections 1 and 2, products must be presented with their original packaging and proof of purchase.
  • Packaging requirements do not limit remedies available for damaged, defective, incorrect, incomplete, or misdescribed products under applicable UAE law.
  • Al Anfar Perfumes reserves the right to inspect products before approving discretionary exchanges.
  • This policy applies to purchases made through Al Anfar Perfumes retail stores and official sales channels unless otherwise stated.
  • Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable laws of the United Arab Emirates.